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Sometimes we never know where we are heading towards and even we will lose us in the way. Technology has made this kind of impact on us and it is continuing to do so as well. Mobile and internet communications became unavoidable things in day to day life and even people are becoming mad because of the two. 3G was the latest sensation in the industry which made a wave among the people and even… Read more

Voice over Internet Protocol or VoIP is the general term for transmitting voice over the use of Internet Protocol networks or the Internet. Some general terms for VoIP are the telephony, voice over broadband, internet telephony, and broadband telephony. The VoIP system is the employment of session control protocols that encode audio codecs and allow transmission of voice over the network that… Read more

Canadian engineers have had a long history of making astounding advancements in the field of engineering. There have been many engineering developments that have improved the quality of life of people around the world and have led to important discoveries. Listed below are just a few of the major engineering advancements in Canada. The Electron Microscope: In April of 1938, two graduate students… Read more

There seems to no end to the debate over the amazing and controversial product in telephony – Magic Jack. Some say it’s good, others say it’s a scam, and yet some others say that it is neither – it is just another new gadget. Whatever might be the consensus, it remains a fact that everyone who wants to budget on domestic and international calls is talking about Magic Jack and you cannot choose to… Read more

Most of the large and midsized businesses deploy enterprise IP telephony to cut telecom costs and improve collaboration between remote teams. But you can also use it to enhance your staff productivity: * improve administrator productivity; * speed up employee daily communications, * manage phone inventory at all company sites from a single workplace with enterprise IP telephony network management… Read more

VoIP technologies are indispensable for the contact center efficiency enhancement as you can move to a distributed contact center or employ at-home agents to * reduce facility expenses and salary rates; * overcome the language barrier and cultural differences; * smooth out peak load periods and develop a reliable business contingency plan. As TechTarget research data shows, at-home agents: ?*… Read more

For those who have dealt with call center solutions. You might be saying please do not let me have to go through that again. For some reason or another, they have gotten worse and worse when it comes to helping people with the things that they need help with. So, that is people complaining about? Here are just a few examples. Many people start with who they are speaking to. You might find that… Read more

Unified communications (UC) is a relatively new term in the industry which is used to describe the technological union between computing and telephony, two forms of communicating that were previously separated by differing infrastructures. But today, businesses can now benefit greatly from the marriage of these two systems allowing for email, instant messaging, desktop computing, telephony and… Read more

Using your company network as the backbone for making telephone calls is not a new concept, in fact it has been around for several years but recent developments in technology has increased the rate of adoption of internet telephony. Internet telephony goes by numerous names and acronyms ? VOIP, Voice Over IP (IP stands for Internet Protocol), IP telephony, broadband telephony and VoBB (Voice Over… Read more

As a SME owner, CIO or IT Manager, you’ve heard about the latest hot topic in IT – Unified Communications. So what is it? Unified communications (UC) is the end goal of a process to converge the voice, video and data networks into a single IP network. Moving all communications to the IP network integrates all forms of communication and transforms traditional multimedia end-points, such as PC’s,… Read more